Privacy Policy

Last Updated: November 1, 2023

British Explorer Tours ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Complete forms on our website
Register for an account
Make a booking or purchase
Subscribe to our newsletter
Contact us via email, phone, or other channels
Participate in surveys, competitions, or promotions

This information may include:

Contact information (name, email address, postal address, phone number)
Demographic information (nationality, date of birth, gender)
Payment information (credit card details, billing address)
Travel preferences and requirements (including dietary and accessibility needs)
Passport or ID information (for booking certain services)
Emergency contact details

1.2 Information Collected Automatically

When you access our website, we may automatically collect certain information about your device and usage of our website, including:

IP address and location information
Browser and device information
Operating system
Pages visited and time spent on pages
Referral sources
Clickstream data

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Please see our Cookie Policy for more information on how we use cookies and how you can manage your preferences.

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

Provide, maintain, and improve our services
Process transactions and bookings
Communicate with you about your bookings, inquiries, or account
Send you marketing communications, newsletters, and promotional materials
Personalize your experience and provide tailored content
Conduct research and analysis to improve our website and services
Respond to your requests, questions, and concerns
Comply with legal obligations and enforce our terms and policies
Protect against fraud and unauthorized transactions
Ensure the security and integrity of our website and services

3. Sharing Your Information

We may share your information with the following third parties:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

3.2 Business Partners

We may share your information with our business partners, such as hotels, transportation providers, tour guides, and activity operators, to facilitate your booking and provide you with the requested services.

3.3 Legal Requirements

We may disclose your information when required by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

3.5 With Your Consent

We may share your information with third parties when we have your consent to do so.

4. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need to use your information, we will take reasonable steps to remove it from our systems and records or take steps to anonymize it.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access: You may request access to the personal information we hold about you.
Correction: You may request that we correct inaccurate or incomplete information.
Deletion: You may request that we delete your personal information.
Restriction: You may request that we restrict the processing of your personal information.
Portability: You may request a copy of your personal information in a structured, machine-readable format.
Objection: You may object to our processing of your personal information.
Withdrawal of consent: You may withdraw your consent at any time where we rely on consent to process your personal information.

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

5.1 Marketing Communications

You can opt out of receiving marketing communications from us at any time by:

Clicking the "unsubscribe" link in our emails
Contacting us directly with your request

Please note that even if you opt out of marketing communications, we may still send you non-promotional messages, such as those about your account or our ongoing business relations.

6. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. International Transfers

We may process, store, and transfer your personal information in countries other than your own. If you are located in the European Economic Area (EEA) or the United Kingdom, we will ensure that any transfer of your personal information to countries outside the EEA or UK is done so with appropriate safeguards in place, such as standard contractual clauses approved by the European Commission.

8. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. Links to Third-Party Websites

Our website may contain links to third-party websites. We have no control over the content, privacy policies, or practices of any third-party website. We encourage you to review the privacy policy of any website you visit.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

British Explorer Tours
123 Explorer Way
London, SW1A 1AA
United Kingdom

Email: [email protected]

Phone: +44 20 7123 4567