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Terms of Service

Last Updated: November 1, 2023

Welcome to British Explorer Tours. These Terms of Service ("Terms") govern your use of our website, services, products, and applications (collectively, the "Services") operated by British Explorer Tours ("we," "us," or "our"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

1. Acceptance of Terms

By accessing or using our Services, you confirm that you accept these Terms and agree to comply with them. If you are using our Services on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

2. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of any significant changes by posting the updated Terms on our website with a new "Last Updated" date. Your continued use of our Services after such modifications will constitute your acknowledgment of the modified Terms and agreement to abide by them.

3. Accessing Our Services

3.1 Account Registration

You may be required to create an account to access certain features of our Services. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

3.2 Account Security

You are responsible for safeguarding your password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

3.3 Age Restrictions

You must be at least 16 years old to use our Services. If you are under 18, you must have the consent of a parent or guardian to use our Services.

4. Booking and Payment Terms

4.1 Booking Process

When you make a booking through our Services, you agree to provide accurate and complete information for all participants. You acknowledge that we may need to share this information with third-party service providers to facilitate your booking.

4.2 Pricing and Availability

All prices are quoted in British Pounds (GBP) unless otherwise specified. Prices are subject to change until your booking is confirmed. Availability of tours and services cannot be guaranteed until confirmed by payment.

4.3 Payment

Payment can be made by credit card, debit card, or other payment methods as specified on our website. For certain tours, we may require a deposit at the time of booking with the remaining balance due at a later date as specified in your booking confirmation.

4.4 Taxes and Fees

Tour prices include applicable taxes and fees unless otherwise stated. Some local taxes or fees may be payable directly at your destination.

5. Cancellation and Refund Policy

5.1 Cancellation by You

Cancellation policies vary depending on the tour and services booked. The specific cancellation policy applicable to your booking will be provided during the booking process and in your confirmation. In general:

  • Cancellations made 30 days or more before the tour date: Full refund minus administrative fee
  • Cancellations made 15-29 days before the tour date: 50% refund
  • Cancellations made 14 days or less before the tour date: No refund

5.2 Cancellation by Us

We reserve the right to cancel or modify any tour if circumstances require it (such as insufficient participants, adverse weather conditions, or force majeure events). In such cases, we will offer you the choice of an alternative tour (if available) or a full refund.

5.3 Refund Process

Approved refunds will be processed to the original method of payment within 14 business days of the cancellation being approved.

6. Tour Participation and Conduct

6.1 Health and Fitness

You are responsible for ensuring that you and those traveling with you have the appropriate level of fitness and health for the selected tour. You must inform us at the time of booking of any medical conditions, disabilities, or special requirements that may affect your ability to participate in the tour.

6.2 Code of Conduct

You agree to behave in a respectful and appropriate manner during tours. We reserve the right to remove any participant whose behavior is deemed inappropriate, disruptive, or abusive, with no refund provided.

6.3 Travel Documentation

You are responsible for obtaining and carrying all necessary travel documentation, including valid passports, visas, and insurance. We are not responsible for any problems arising from inadequate documentation.

7. Intellectual Property

All content, design, graphics, compilation, digital conversion, and other matters related to our website and Services are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, modify, distribute, or otherwise use any such content without our prior written consent.

8. User Content

If you submit reviews, comments, photos, or other content to our website or social media channels, you grant us a non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content worldwide in any media.

9. Limitation of Liability

To the maximum extent permitted by law, British Explorer Tours and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from or in connection with your use of or inability to use our Services.

Our total liability to you for any claims arising under these Terms or in connection with our Services shall not exceed the amount you have paid to us for the specific tour or service giving rise to the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless British Explorer Tours and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from your use of our Services, your violation of these Terms, or your violation of any rights of a third party.

11. Third-Party Links and Services

Our Services may contain links to third-party websites or services that are not owned or controlled by British Explorer Tours. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we shall not be responsible or liable for any damage or loss caused by or in connection with the use of any such third-party websites or services.

12. Force Majeure

We shall not be liable for any delay or failure to perform resulting from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, terrorism, war, civil unrest, strikes, or government actions.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.

15. Entire Agreement

These Terms constitute the entire agreement between you and British Explorer Tours regarding your use of our Services and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning its subject matter.

16. Contact Information

If you have any questions about these Terms, please contact us at:

British Explorer Tours
123 Explorer Way
London, SW1A 1AA
United Kingdom

Email: [email protected]

Phone: +44 20 7123 4567

Last Updated: November 1, 2023

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123 Explorer Way
London, SW1A 1AA
United Kingdom

Phone: +44 20 7123 4567

Email: [email protected]

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